Company Name : HCL
Job Title : Sls Supt Mgmt Coordinator III
Location: Bangalore, Karnataka, India
Experience : 2-4 years
Auto req ID: 3051179
Knowledge and Skills:
Good communication skills. Fluency in English and local language mastery.
Some knowledge of internal processes and policies.
General understanding of local legal compliance issues.
Good problem-solving and analytical skills.
Developing teamwork skills.
Developing time management skills.
Performs basic data entry per pre- defined processes.Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles multiple low to moderately complex customer accounts.Assists other departments and support groups (e.g., internal sales, audit, operational support, delivery) by reporting routine issues to the appropriate roles.Helps resolve minimally to moderately complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives.Resolves open order (backlog) report issues of low to moderate complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels.Helps resolve order management issues for all product lines using basic general subject matter knowledge.Enters sales data in a timely and efficient manner, maintaining documentation and records.
About Us :
Founded in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises four companies – HCL Infosystems, HCL Technologies, HCL Healthcare and HCL TalentCare. The enterprise generates annual revenues of over US $7 billion with more than 105,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India.