Company Name : Sutherland
Job Title : Associate-Account Management
Location : Navi Mumbai
Experience : Preferred minimum 6 months of working
EDUCATION : Bachelor’s degree Graduation from a recognized university or a diploma holder of equivalent value.
Good written and verbal communication skills in the English languageEnsuring minimum login hours delivered on a daily, weekly and monthly (8 hours of productive login)Reporting on scheduled time and maintaining adherence to schedule as designed against the rosterProviding support in terms of timely login and paid over time when requested at times of requirement.Responsibly using all systems and hardware provided by thecompany and ensuring that they are used in the manner that is expected.The Agent needs to ensure that all trips in the location he\she is assigned to are tracked. This will be done via inbound calls, outbound calls, SMS , chat
About Us :
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States.Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.The focus of the mission is not just cost reduction, but driving business performance improvements across processes spanning revenues, cash flow and capital utilization as well as maximizing customer satisfaction, and enhancing overall competitive advantage of the client organization.