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Red Hat Job Opportunities For Graduates – Apply Now
Posted On : 13-Aug

Company Name : Red Hat

Job Title : Customer Experience Associate – Spanish

Location : IN-Bangalore

Job ID : 71433

Primary job responsibilities :
Create and manage a web schedule of all training and certification offerings in the Red Hat’s learning management system (LMS)
Ensure 100% accuracy of the offerings published on our eCommerce portalEfficiently record, classify, and follow up on all requests using a web-based ticketing systemCommunicate with other team members to escalate issues to resolutionAssess opportunities for application and process improvement and prepare reports to share with team members, management, and other partiesDocument known issues and solutions and ensure adequate internal communication of problem resolutions; convey customer feedback to managementInteract effectively with internal and external partners and customersCollaborate with key teams in support of customer issues and questionsInteract with customers to provide and process information in response to inquiries, concerns, and requests about offerings and orders

Required skills :
Bachelor’s degree3+ years of customer-facing experience in a global customer support, operations, or business analyst roleAbility to work in shifts and outside normal Indian business hoursExcellent written and verbal communication skills in English and SpanishData analysis and reporting experience using tools like LibreOffice Calc, Microsoft Excel and PowerPoint etc.Ability, patience, and willingness to work with inexperienced or frustrated customers who may not be familiar with our offerings or proceduresSolid organizational and problem-solving skillsGoal-oriented with the motivation to exceed expectationsGood time management skills with the ability to follow up on tasks

About Us :
More than 2 decades ago, Red Hat had a vision for developing better software. Since then, we’ve worked with an ecosystem of IT leaders, open source advocates, developers, and partners to create the perfect foundation for the future of IT. But that was just the beginning.We believe open, hybrid technology is the future of IT. The operating system for the cloud is open source. Hybrid IT is a reality in every organization, and ultimately, open technology gives you control over today’s trends and your own future.

Apply Now For The Job : 


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