Company Name : GE Capital
Job Title : Service Manager
Location : Ahmedabad, Gujarat, India
Job Id : 3280121
Accountable for positive leadership of direct reports to include ongoing direction, coaching, andcareer development.Drive business results and manage customer relationships within area of responsibility.Own operational processes (PM completion, Overtime management, NCR, FE Tool utilization).Lead and cultivate a culture of GE Values and integrity.Develop strong customer relationships and serve as the interface between customer and all GEHealthcare organizations creating “one GEHC for the customer.Proactively identify customer needs and develop and implement customer specific solutions.Lead service delivery which continuously surpasses customer expectations.
Aware of and comply with the GEHC Quality Manual, Quality Management System, QualityManagement Policy, Quality Goals, and applicable laws and regulations as they apply to this jobtype/position.Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any and all customer quality or compliance concerns immediately to theQuality Organization.Identify and report any personal quality or compliance concerns immediately to the QualityOrganization.Ensure timely dispatch closure.Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.Participate in continuous improvement activities by identifying and appropriately escalating
process and product quality gaps, providing solutions when possible. 1. Bachelor’s degree andminimum five years of leadership experience or equivalent (defined as High School Diploma/GEDand eight years progressive experience with leadership and technical support).
About Us :
GE Capital offers consumers and businesses around the globe an array of financial products and services. For over 1 million businesses, it provides real estate, equipment and inventory financing; fleet services; working capital; and funds for corporate acquisitions, re-financings and restructurings. For its 130 million consumer customers globally, GE Capital offers credit cards, retail sales finance programs, home, car and personal loans and credit insurance. GE Capital is a leading provider of specialist finance throughout the world and focuses on sectors where it can share GE’s 130+ year heritage with customers – energy, healthcare, media, transportation and industrial.