Bank Name: Barclays Bank
Name of the post: Personal Banker
Location: IN-Uttar Pradesh-Noida
Requisition ID : 90111337
Overall purpose of role:
To work in a team environment for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high level customer service
Key Accountabilities and Skills required:
Process transactions in accordance to approved process and procedures, international regulations (Standard banking practises and ICC Rules) and within pre-agreed service levels and with speed and accuracy
Adhere to quality control discipline, procedures and checks at all times
Day to day query resolution, with upward escalation of more complex queries to the management team
Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage
Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
May be involved in the retrieval and distribution of information, either on paper or any other electronic medium
Effective communication, including questioning skills
Ability to work independently or as part of a team
Achieving high standards and delivering results with accuracy and attention to detail
MS Office Applications (preferably, Excel, word & PowerPoint)
Ability to comprehend given set of instructions by combining analysis and judgement and apply the same for day to day transaction processing
Risk and Control:
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Your Skills and Qualifications will include Essential
Graduate in any discipline (Fresher are also eligible)
Experience of working in a customer facing service environment
Flexibility in hours of work and ability to work changing shifts patterns
Experience of working in BPO/KPO
Familiarity with procedures, policies, products and services of a financial organisation
Knowledge of related risk and audits
Ability to work within deadlines/customer demand
Prior experience in International Trade Operations with basic working knowledge of relevant Trade Product(s) and basic understanding of relevant ICC rule(s).
Barclays is an international financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth management with an extensive presence in Europe, the Americas, Africa and Asia. Barclays’ purpose is to help people achieve their ambitions – in the right way.
With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.